Shipping policy

This policy explains order processing, estimated delivery, tracking, customs charges, address corrections, and delivery problems for purchases made through newlyee.com. Delivery estimates are shown in business days and do not include weekends or public holidays unless expressly stated.

Shipping Destinations

We ship to the countries and regions available in the checkout country selector. If checkout does not accept an address, we are unable to ship to that destination at that time. Certain products or carriers may be unavailable for military, diplomatic, post-office-box, remote, or restricted-area addresses.

Processing Time

Orders are normally processed within 1 to 3 business days after payment is confirmed and any required verification is completed. High-volume promotions, public holidays, inventory checks, personalized products, or security review may add processing time. Processing time is separate from transit time.

Estimated Transit Time

Shipping Method	Estimated Transit After Dispatch
Standard Shipping	6 to 12 business days
Expedited Shipping	4 to 8 business days

These timeframes are estimates, not guaranteed delivery dates. The checkout page or product page may show a different estimate for a particular destination or item; the estimate shown for that order will apply. Weather, customs, carrier disruption, peak-season volume, local delivery conditions, and events outside our reasonable control may cause delays.

Shipping Charges and Free Shipping

Available methods, shipping charges, and any free-shipping threshold are displayed at checkout before payment. A free-shipping promotion normally applies to the least expensive eligible standard method unless the offer states otherwise. Expedited charges are non-refundable after the service has been performed, except where required by law or where the delay was caused by our failure to provide the purchased service.

Tracking and Split Shipments

When tracking is available, we will send the tracking number to the email address used at checkout. Tracking may require 2 to 5 business days after dispatch to show movement. An order may be divided into more than one package because items are stored or prepared at different facilities. Split shipments do not create an additional shipping charge unless you agreed to it before payment.

Address Accuracy

Customers must provide a complete and accurate delivery address, including apartment or unit number, postal code, and a reachable recipient name. Contact newlyeeshop@hotmail.com immediately if an address needs correction. We cannot guarantee a change after fulfillment begins.

If a package is returned, delayed, or lost because the customer supplied an incomplete or incorrect address, refused delivery, failed to collect the parcel, or could not be reached by the carrier, we may deduct actual reshipping or return costs from a refund where permitted by law. We will disclose the available option before charging a new shipping fee.

Customs Duties and Import Taxes

International orders may be subject to import tax, value-added tax, customs duty, brokerage fees, or local handling charges. Unless checkout or the product page expressly says that duties and taxes are included, the recipient is responsible for these amounts. Customs authorities, not Newlyee, determine whether charges apply.

If a customer refuses a parcel because of unpaid customs charges, the refund, if any, may be reduced by the actual non-refundable shipping, customs, storage, or return costs incurred, to the extent permitted by law.

Delivery Delays

If we learn that an order cannot be shipped within the promised timeframe, we will provide notice and any choice to accept the delay or cancel for a refund that applicable law requires. Contact newlyeeshop@hotmail.com if tracking has not updated for 7 business days or the estimated delivery period has passed.

Delivered but Not Received

If tracking shows delivery but the parcel cannot be located, check the mailbox, safe locations, building reception, household members, and nearby neighbors. Contact the carrier and newlyeeshop@hotmail.com promptly. We may ask for a written statement, identity or address confirmation, or cooperation with a carrier investigation.

A carrier's delivered scan is relevant evidence, but we will consider the full circumstances and applicable consumer law. Any replacement or refund will depend on the investigation, the delivery evidence, and the legal rights that apply.

Lost or Damaged Packages

For visible parcel damage, photograph the outer packaging and shipping label before opening when possible, then photograph the contents. Contact us promptly with the order number and evidence. If a package is confirmed lost in transit or the contents are damaged because of shipping, we will provide an appropriate remedy, which may be a replacement or refund, subject to applicable law.

Refused and Unclaimed Packages

A refused or unclaimed parcel is not automatically treated as an approved return. Contact us before refusing a delivery. If the parcel returns to an authorized facility, any refund will be processed after receipt and may be reduced by actual costs caused by the refusal where the law permits.

Contact About Shipping

Email newlyeeshop@hotmail.com and include your order number, recipient name, delivery address, tracking number, and a short description of the issue.