Refund policy

 

We want customers to be able to shop with clear expectations. This policy explains when an item may be returned, how to request a return, who pays return shipping, and when refunds are issued. Nothing in this policy limits rights available under applicable consumer law.

Return Window

You may request a return within 14 calendar days after the order is delivered. If your order arrives in more than one package, the 14-day period for an item begins when that item is delivered.

After we approve the request and provide return instructions, the package must be sent within 14 calendar days. A return sent without authorization, sent to an address not supplied by our support team, or sent after the applicable deadline may be delayed or refused to the extent permitted by law.

Return Eligibility

To qualify for a return, an item must be:

Unworn, unwashed, unused, and free from perfume, deodorant, makeup, pet hair, smoke, stains, or other signs of wear

Returned with all original tags, hygiene seals, accessories, and packaging intact

In resalable condition and accompanied by proof of purchase

You may carefully try on clothing indoors to assess fit. We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the item, where applicable law allows that deduction.

Items That Cannot Be Returned

Unless the item is defective, incorrect, or applicable law requires otherwise, we do not accept returns of:

Underwear, bodysuits, lingerie, or other intimate apparel once opened or tried on

Swimwear if the hygiene seal has been removed or damaged

Pierced earrings, body jewelry, or other hygiene-sensitive accessories once opened

Personalized, altered, made-to-order, or custom-made products

Gift cards and downloadable or digital products

Items clearly marked Final Sale at the time of purchase

How to Request a Return

Email newlyeeshop@hotmail.com within the return window. Include your order number, the item you wish to return, and the reason for the return.

Wait for return authorization and the correct return address. The address printed on the original parcel may be a carrier or fulfillment facility and may not accept returns.

Pack the item securely. Include the return authorization information requested by our support team.

Send the package using a tracked shipping service and retain the receipt and tracking number until the refund is complete.

Do not send returns cash on delivery. We cannot accept responsibility for a return sent to the wrong address or sent without trackable delivery evidence.

Return Shipping

For a change of mind, sizing issue, color preference, or other reason not caused by Newlyee, the customer is responsible for return shipping costs. Original expedited or premium shipping charges are not refundable, except where required by law. If applicable law requires a refund of outbound delivery charges following a statutory cancellation, we will refund the cost of the least expensive standard delivery option offered for the order.

If we sent the wrong item or the item is confirmed to be defective or materially damaged on arrival, we will provide a reasonable remedy. Depending on the circumstances and local law, this may include a prepaid return label, reimbursement of reasonable return postage, replacement, repair, partial refund, or full refund. Please contact us before paying return postage.

Damaged Incorrect or Defective Items

Inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact newlyeeshop@hotmail.com as soon as possible, ideally within 7 days of delivery. Include clear photographs or video of the item, the packaging, the shipping label, and the issue. This notification request helps us investigate quickly and does not reduce any mandatory legal rights.

Minor color differences caused by screen settings, lighting, or photography, and reasonable measurement variations disclosed in a size guide, are not normally considered defects. This does not apply where the product materially differs from its description.

Exchanges

The fastest way to obtain a different size, color, or style is usually to return the eligible item and place a new order. If we offer a direct exchange in your location, our support team will confirm the available option and any shipping charge before you send the item.

Refund Processing

We will inspect the returned item after it reaches the authorized return facility. If the return is approved, we will issue the refund to the original payment method. We normally complete our internal refund processing within 5 to 10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the credit.

We may withhold the refund until we receive the returned goods or receive reliable evidence that you sent them, where permitted by law. If a promotional discount applied to the order, the refund will reflect the amount actually paid for the returned item and any effect the return has on the promotion.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel an order or change an address, size, color, or item. We will try to help if the order has not entered fulfillment, but changes and cancellations are not guaranteed. Once processing or shipment has begun, the order may need to follow the return process. Mandatory cancellation rights remain unaffected.

Late or Missing Refunds

If you have received a refund confirmation but do not see the credit, first check with your bank or card issuer. If the stated posting period has passed, email newlyeeshop@hotmail.com with your order number so we can review the transaction.