Returns

Return & Refund Policy

At NEWLYEE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund policy.

🛍️ Return Request Window

We accept return and exchange requests within 3 days of delivery, excluding custom-made or personalized items.

To request a return or exchange:

  • Contact us via WhatsApp or Email within 3 days of receiving your order.

  • Please provide your order number and a description of the issue.

  • Requests submitted after the return window may not be accepted.

📦 Return Conditions

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Include all original packaging, tags, accessories, and components

  • Be returned within 7 days after receiving our return instructions

Returns that do not meet these requirements may be rejected.

✅ If the Issue Is Our Responsibility

If your order has any of the following issues:

  • Incorrect item received

  • Manufacturing defect or quality issue

  • Item damaged during shipping

  • Package lost during transit

We may provide one of the following solutions depending on the situation:

  • Full refund

  • Partial refund

  • Replacement item

  • Reshipment at no additional cost

To help us resolve the issue quickly, please provide photos, videos, or other relevant evidence when contacting support.

💡 Preferred Resolution: Partial Refund

For minor issues that do not affect the functionality or usability of the product, we may offer a partial refund as a faster and more convenient solution.

This often allows customers to avoid international return shipping costs and long processing times.

❌ Returns for Personal Reasons

If you wish to return an item due to:

  • Change of mind

  • Ordering the wrong size

  • Personal preference

  • No longer wanting the item

The customer will be responsible for:

  • Original shipping costs

  • Return shipping costs

  • Any applicable customs duties, taxes, or import/export fees

Returned items must still meet all return eligibility requirements.

💸 Refund Processing Time

Once your returned item is received and inspected:

  • Refunds will be processed within 10 business days

  • Refunds will be issued to the original payment method whenever possible

  • You will receive confirmation once the refund has been completed

Processing times may vary depending on your payment provider.

📦 Packaging Notice

International shipping may occasionally result in minor dents, scratches, folds, or creases on external packaging.

Minor packaging damage that does not affect the product itself is not considered a product defect and may not qualify for a return or refund.

If packaging damage is significant, please contact our support team for review.

🚫 Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Custom-made or personalized products

  • Final sale or clearance items

  • Products damaged through misuse

  • Products modified after delivery

  • Items returned without prior authorization

📞 Customer Support

If you need assistance with a return, refund, exchange, or order issue, please contact us:

We typically respond within 24 hours.

📋 Policy Updates

NEWLYEE reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.