Contact information
Newlyee provides customer service by email. Please use the contact details below for order questions, returns, product information, delivery support, website concerns, or policy questions.
Customer Service Email
newlyeeshop@hotmail.com
Website
https://newlyee.com
Support Hours
Email support is monitored Monday through Friday, excluding public holidays. We normally reply within 1 to 2 business days. Complex delivery investigations, payment reviews, or return inspections may require additional time.
Information to Include
To help us respond quickly, include:
Your order number
The full name and email address used at checkout
The product name, size, and color involved
A clear description of the question or problem
Photographs, video, or tracking details when relevant
Returns
Do not mail a return before receiving authorization. The return address may differ from the sender address on the parcel. Email newlyeeshop@hotmail.com to obtain the correct instructions.
Legal and Business Correspondence
Legal notices and formal business correspondence may be sent by email to newlyeeshop@hotmail.com and by post to the registered business address shown in the Legal Notice and Disclaimer. Email support does not replace any method of service required by applicable law.