Shipping

Shipping Policy

At Newlyee, we aim to deliver your orders as efficiently and safely as possible. This policy outlines the shipping timelines, production schedules, and responsibilities.

🚚 Shipping Regions

We offer worldwide shipping, including the US, Europe, Australia, and Asia.

For any special region not shown at checkout, please contact our support team for assistance.

🕒 Production & Processing Times

👟 Footwear (All Styles)

  • All shoes are made-to-order

  • Production Time: 3–5 business days after payment

  • Shipping begins after production is complete

💎 Custom Jewelry, Watches & Bags

  • These items are handcrafted and require additional production time

  • Production Time: 20–35 business days

  • For exact timelines, please contact customer service before ordering

⚠️ Please do not place urgent orders for these custom items unless you have confirmed the production timeline with our support team.

🚚 Delivery Time (After Production)

  • Standard Shipping: 10–25 business days

  • Express Shipping (FedEx/DHL): 6–15 business days

Shipping times may vary depending on destination, customs clearance, and courier capacity.

🛃 Customs & Import Duties

Buyers are responsible for understanding and complying with their local customs regulations, import duties, and taxes.

If customs-related issues occur (such as seizure, rejection, or return by customs authorities), we may:

  • Reship the order

  • Offer a partial or full refund, depending on the situation

Please refer to our Return & Refund Policy for more details.

📦 Packaging & Privacy

All orders are shipped in plain, secure packaging.

There are no brand names or detailed product descriptions displayed on the outside of the package.

🔎 Tracking Information

Once your order has been shipped, we will send the tracking number via email or WhatsApp.

You can track your parcel through the courier’s website or by contacting our support team.

❗ Possible Delays

We are not responsible for delays caused by:

  • Customs inspections or processing

  • Natural disasters or extreme weather conditions

  • Airline, courier, or global logistics disruptions

  • Public holidays in the destination country

If your parcel is significantly delayed, please contact us and we will do our best to assist you.

📞 Questions?

If you have not received your tracking number or would like to confirm production times, please contact us:

We typically respond within 24 hours.

Our customer support team is available 24/7 to assist you.